Our Gold Standards are the foundation of Barber Honda.
They encompass the values and philosophy by which we operate and they include;
The Credo The Motto
The Three Steps of Service Service Values
The Employee Promise
Barber Honda is a place where the genuine care and comfort of our customers is our highest mission.
We pledge to provide the finest personal service and facilities for our customers who will always enjoy a warm, relaxed, and professional atmosphere.
The Barber Honda experience instills well-being, and fulfills even the unexpressed wishes and needs of our customers.
At Barber Honda, "We are Honda professionals serving customers." This motto exemplifies the anticipatory service provided by all staff members.
The Three Steps of Service
A warm and sincere greeting. Use the customer's name.
Anticipation and fulfillment of each customer's needs.
Fond farewell. Give a warm good-bye and use the customer's name.
I Am Proud To Be a Member of the Barber Honda Family:
I build strong relationships and create Barber Honda customers for life.
I am always responsive to the expressed and unexpressed wishes and needs of our customers.
I am empowered to create unique, memorable, and personal experiences for our customers.
I understand my role in achieving the Key Success Factors, embracing Community Involvement, and creating The Barber Honda Experience.**
I continuously seek opportunities to innovate and improve The Barber Honda Experience.
I own and immediately resolve customer's problems.
I create a work environment of teamwork and lateral service so that the needs of our customers and each other are met.
I have the opportunity to continuously learn and grow.
I am involved in the planning of the work that affects me.
I am proud of my professional appearance, language, and behavior.
I protect the privacy and security of our customers, my fellow employees, and the company's confidential information, and assets.
I am responsible for un-compromising levels of cleanliness and creating a safe and accident-free environment.
The Employee Promise
At Barber Honda, our employees are the most important resource in our service commitment
to our customers.
By applying the principles of trust, honesty, respect, integrity, and commitment, we nurture and maximize talent to the benefit of each individual and the company.
Barber Honda fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Barber Honda Experience is strengthened.
**Key Success Factors are the things we need to do to be successful.
1. Make the customer experience memorable
2. Know everything about your job to the highest level
3. Be profitable.
**Community Involvement, is critical for our survival as a company and important to us as individuals. We require giving back to our community, as it supports us as a company and it's the responsible thing to do.
**Barber Honda Experience, is going above and beyond what is required or expected in customer service. We want the customer to say "Wow" when they leave the dealership and more importantly when they reflect on the visit or share their experience with friends, they are impressed enough by the level of service to say "wow".